 We are looking at the ways we will be working both now and in the future. We have produced a YouTube video with Dave James, Head of Policy who takes you through where we are now and where we would like to be in the future.
We are also looking for feedback on our digital engagement platform CitizenLab where you can get involved and share your views on how this could benefit you. This is live now, please sign up and get involved.
 CQC is carrying out a review to better understand the experiences of people with a learning disability and autistic people when they go to hospital.
As part of our review, we will be visiting a sample of hospital trusts and speaking to people who use services, and the people who support them.
In particular, we want to understand:
- Whether people have been cared for in a way that meets their needs
- How well people feel they have been supported and involved in their care planning
- If staff understand and are able to meet their needs.
This work is part of our programme of work to improve services for people with a learning disability and autistic people.
After we have completed our review, we will publish a report to highlight where things we have found things work well and where improvement is needed.
More information can be found on our website.
Because We All Care: Focus on Carers
 We have launched a new spike of our #BecauseWeAllCare campaign to get the views of unpaid carers about the care that their loved ones have received. From our reseacrh we know that carers are regularly not sure how to provide feedback, but also shows that staff really benefit from receiving feedback from people who use services.
We have produced a targeted toolkit to help you highlight your feedback routes to carers.
On 1st February 2022 ISCAS (Independent Sector complaints Adjudication Service) launched its new Code of Practice.
All organisations that subscribe to ISCAS shall have complaints handling procedures that reflect the good complaint handling principles of the PHSO. The Code recognises and is aligned with these principles as outlined in the PHSO Complaint Standards Framework:
- Promoting a just and learning culture
- Welcoming complaints in a positive way
- Being thorough and fair
- Giving fair and accountable responses
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The UK COVID-19 Inquiry has been set up to examine the UK’s pandemic response and to ensure that the UK is better prepared to respond to future pandemics.
A Terms of Reference is currently being developed. Have your say.
- For the latest on CQC’s monitoring approach please visit our updated guidance pages.
- We are expecting new responsibilities related to Local Authority assurance and Integrated Care System oversight through the Health and Care Bill. Watch this video for more information.
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