Excerpt(s) from link:

https://www.samhsa.gov/find-help/disaster-distress-helpline

Disaster Distress Helpline

Deaf & HoH Accessible Crisis Line

Video Phone with ASL

Available 24/7/365

Call VP (321) 800-3323

Crisis Resources and Deaf-Accessible Hotlines

The National Center for College Students with Disabilities (NCCSD) offers several resources and strategies to locate deaf-accessible crisis services, community resources and hotlines:

• Crisis Line for VideoPhone users who use American Sign Language (available 24/7): (321) 800-DEAF (321-800-3323)
• SAMHSA National Disaster Distress Hotline:
  • TTY Hotline: 800-846-8517   
  • VideoPhone Hotline: 800-985-5990
  • ASL NOW Button goes to link: https://vibrant.aslnow.io/app/8/10004
  • ASL FAQ & VIDEOS Link: https://www.samhsa.gov/find-help/disaster-distress-helpline/asl-faq
• National Suicide Prevention Hotline:
  • To chat online with a counselor (2pm-2am Monday-Friday Eastern Standard Time)
  • TTY Hotline: 800-799-4889
• Crisis text chatline:
  • free, available 24/7, sometimes has Deaf counselors available
  • text START to 741-741
• National Domestic Violence Hotline:
  • E-mail: deafhelp@thehotline.org
  • TTY: 1-800-787-3224 (24/7 hotline)
  • VP: 1-855-812-1001 (Monday to Friday 9AM—5PM Pacific Standard Time

Link: https://www.nccsdclearinghouse.org/crisis-resources.html

“when the world comes crashing at
your feet
it’s okay to let others
help pick up the pieces
if we’re present to take part in your
happiness
when your circumstances are great
we are more than capable
of sharing your pain”

― Rupi Kaur, The Sun and Her Flowers

\\

Oregon is ready for nationwide launch of 988 Suicide and Crisis Lifeline

Starting July 16, people in Oregon and nationwide will be able to call, text or chat 988, a new three-digit number, available 24/7, that will directly connect anyone experiencing a behavioral health crisis to compassionate care and support from trained crisis counselors. The 988 dialing-code connects callers to the existing National Suicide Prevention Lifeline, a network of local crisis call-centers throughout the country. In Oregon, 988 call-centers are operated by Lines for Life statewide, and Northwest Human Services in Marion and Polk counties.

How Does 988 Work?

988 was established in July 2022 to improve access to crisis services in a way that meets our country’s growing suicide and mental health-related crisis care needs. 988 provides easier access to behavioral health crisis services, which are distinct from the public safety purposes of 911 (where the focus is on dispatching Emergency Medical Services, fire and police as needed).

911 continues to operate as it does across the state. For serious and life-threatening situations, 988 call centers work with local mental health providers to support appropriate interventions.

The Oregon Health Authority (OHA) and Oregon’s 988 call centers are collaborating with 911 Public Safety Answering Points to develop a roadmap on how 911 and 988 can coordinate with each other in the future.

988 crisis counselors are trained to use the least invasive interventions. Oftentimes, responding to a call, text or chat is all that is needed to help someone in crisis. In fact, more than 95 percent of current calls are resolved over the phone.

If a 988 call cannot be resolved over the phone, a mobile crisis team or first responder may be dispatched.

Other important facts to know:

• 988 is available through every landline, cell phone and voice-over internet device in the United States, as well as text and chat.
• The current technology for 988 routes callers by area code, not geolocation.
• 988 is not currently available when phones are locked or do not have prepaid minutes.
• The transition to 988 does not impact the availability of crisis services for veterans and military service members. They can call 988 and press 1 to connect with the Veterans Crisis Line.
• For support in Spanish, callers can press 2 to connect with the Red Nacional de Prevención del Suicidio.

The 988 Suicide and Crisis Lifeline has an infographic with more information on what happens when people call, text or chat.

Community partners interested in helping promote 988 can use posters, social media shareables and other materials about 988 from the Substance Abuse and Mental Health Services Administration at samhsa.gov/988. Learn more about 988 in Oregon on OHA’s 988 webpage. Read press release about 988.

 2SLGBT+ CRISIS CALL & TEXT SERVICES GUIDE

YOUR GUIDE TO CRISIS CALL & TEXT SERVICES

Increasing Outreach to Teens

​Teens are more connected than ever ​before and the Boys Town National Hotline^® at 800-448-3000 is right there with them.

In addition to calling, teens can now text VOICE to 20121 or email hotline@boystown.org any day, any time to speak with a trained counselor.

Online resources are also available at yourlifeyourvoice.org.

Love is Respect Advocates are available 24/7

We offer confidential support for teens, young adults, and their loved ones seeking help, resources, or information related to healthy relationships and dating abuse in the US. We’re available by text (“LOVEIS” to 22522), call (866.331.9474), or live chat online.

Terms & conditions for text services

For 50 years, the National Runaway Safeline has been responding to youth and families in crisis, serving as the national communications system for runaway and homeless youth. We continually transform technology, training and services to meet the current needs of vulnerable youth and ultimately achieve an end to youth homelessness.

Oregon Recovery Center Hotline

Reach out.

We’re here for you, 24 hours a day, 7 days a week. The Oregon Recovery Center Hotline is a free and confidential statewide resource that can connect you to harm reduction, treatment, recovery, and supportive services.

Call Now – (833) 975 – 0505
or
Use this Link For Live Chat
https://orrecoverycenterhotline.org/

Connecting you to the services you need.

When you call us or chat with us online, you’ll talk to one of our caring, trained Peer Support Specialists. We can help you decide what kind of services you need by asking you a few questions, and we can connect you to them through your local Behavioral Health Resource Network (BHRN). Learn more about the kind of services available to you

Received a fine for possession?

If you received a citation for possessing small amounts of drugs in Oregon (called a “Class E violation”), you can have the fine waived by calling the Oregon Recovery Center Hotline and completing a health assessment.

1. Call us at (833) 975-0505. Our trained Peer Support Specialists will provide a screening for substance use, mental health and other supportive service referrals you might need.

2. Once the screening is complete, we will refer you to appropriate services.

3. We will email you a letter that confirms you have completed the health assessment. Bring it to court to waive your fine.

Harm reduction

Harm reduction saves lives. These services keep people who use drugs, like fentanyl or alcohol, safe by offering non-judgmental care that improves their quality of life and health, prevents and manages injury and disease, and prevents fatal overdoses. Harm reduction honors the dignity and wellbeing of each person.

Treatment

Treatment combines medical care, like supporting people through withdrawal symptoms or starting medication that helps with cravings, with services that help you learn coping skills. Treatment can happen in an inpatient or outpatient setting, and you and your treatment provider decide together what kind of treatment is right for you.

Recovery

Being in recovery means making changes over time that can help you feel better, live life on your own terms, and work toward reaching your goals. Recovery looks different for everyone and might include medication-assisted treatment, self-help or support groups, recovery coaching, or being part of recovery communities.

Supportive services

A person’s recovery is best supported when they have everything they need to live well. In addition to substance use services, services like housing support, employment assistance, and food insecurity services are also available.

Behavioral Health Resource Networks (BHRNs)

Behavioral Health Resource Networks (BHRNs) are networks of organizations that provide trauma-informed, culturally specific services to people who need treatment and support for substance use concerns. The services they provide include screening for substance use disorder, substance use disorder treatment, harm reduction services, and peer support services. They also screen for health and social service needs, including housing support. Each county and Tribal area in Oregon has at least one BHRN.

The National Sexual Assault Hotline is available 24/7

Telephone: 800.656.HOPE (4673)

Online chat: online.rainn.org

Español: rainn.org/es

How does it work?

When you call 800.656.HOPE (4673), you’ll be routed to a local RAINN affiliate organization based on the first six digits of your phone number. Cell phone callers have the option to enter the ZIP code of their current location to more accurately locate the nearest sexual assault service provider.

Telephone Hotline Terms of Service

How can the hotline help me?

Calling the National Sexual Assault Hotline gives you access to a range of free services including:

• Confidential support from a trained staff member
• Support finding a local health facility that is trained to care for survivors of sexual assault and offers services like sexual assault forensic exams
• Someone to help you talk through what happened
• Local resources that can assist with your next steps toward healing and recovery
• Referrals for long term support in your area
• Information about the laws in your community
• Basic information about medical concerns

Is it confidential?

The National Sexual Assault Hotline is a safe, confidential service. When you call the hotline, only the first six numbers of the phone number are used to route the call, and your complete phone number is never stored in our system. Most states do have laws that require local staff to contact authorities in certain situations, like if there is a child or vulnerable adult who is in danger.

While almost all callers are connected directly to a staff member or volunteer at a local sexual assault service provider, a handful of providers use an answering service after daytime business hours. This service helps manage the flow of calls. If all staff members are busy, you may choose to leave a phone number with the answering service. In this case, the number will be confidential and will be given directly to the organization’s staff member for a callback. If you reach an answering service, you can try calling back after some time has passed, or you can choose to call during regular business hours when more staff members are available. You can also access 24/7 help online by visiting online.rainn.org.

Who are the sexual assault service providers?

Sexual assault service providers are organizations or agencies dedicated to supporting survivors of sexual assault. The providers who answer calls placed to the hotline are known as RAINN affiliates. To be part of the National Sexual Assault Hotline, affiliates must agree to uphold RAINN’s confidentiality standards. That means:

• Never releasing records or information about the call without the consent of the caller, except when obligated by law
• Only making reports to the police or other agencies when the caller consents, unless obligated by law
• Agreeing to RAINN’s non-discrimination policy

To learn more about how a provider can become an affiliate of the National Sexual Assault Hotline, visit the Sexual Assault Service Provider information page. Volunteer opportunities for the National Sexual Assault Hotline are coordinated through these local providers. Search for volunteer opportunities near you.

How was the National Sexual Assault Hotline created?

The National Sexual Assault Hotline was the nation’s first decentralized hotline, connecting those in need with help in their local communities. It’s made up of a network of independent sexual assault service providers, vetted by RAINN, who answer calls to a single, nationwide hotline number. Since it was first created in 1994, the National Sexual Assault Hotline (800.656.HOPE and online.rainn.org) has helped more than 3 million people affected by sexual violence.

Before the telephone hotline was created, there was no central place where survivors could get help. Local sexual assault services providers were well equipped to handle support services, but the lack of a national hotline meant the issue did not receive as much attention as it should. In response, RAINN developed a unique national hotline system to combine all the advantages of a national organization with all the abilities and expertise of local programs. One nationwide hotline number makes it easier for survivors to be connected with the help they deserve.

Anyone affected by sexual assault, whether it happened to you or someone you care about, can find support on the National Sexual Assault Hotline. You can also visit online.rainn.org to receive support via confidential online chat.

CHATLINE

FREE Text Messaging to Connect with a Crisis Counselor for Depression / Crisis, etc.

Anytime 24/7/365 Weekdays and Weekends

Text HELP to 741741  

An alternative way to connect is through Facebook Messenger at this link: https://www.messenger.com/t/204427966369963/?messaging_source=source%3Apages%3Amessage_shortlink

You aren’t alone – support is out there! 

How you feel NOW may not last Forever.

Connecting with someone who cares and listens can make a difference and can help us get through our most difficult moments.

Whether it’s friends, family, or community – Everyone needs Somebody to lean on!

NOTE: Wait time can vary.  Usually a response comes pretty quickly in under 5 minutes.  Sometimes the wait can be 5 to 15 minutes or longer if there is a disaster or other reason.

Who are the Crisis Counselors? They are trained volunteers who—with the support of full-time Crisis Text Line staff—use active listening, collaborative problem solving, and safety planning to help texters in their moment of crisis.

Crisis doesn’t just mean suicide; it’s any painful emotion for which you need support. 

This service is for short term needs and is not a substitute for a friend or professional therapist.

For more information, check out the Frequently Asked Questions at this link: https://www.crisistextline.org/about-us/faq/ 

If you’re experiencing a mental health crisis and need to chat with a qualified crisis responder, we are here for you.

If you are an underrepresented individual (person of color, LGBTQ2S+, person living with disabilities, neurodivergent, and/or other marginalized identities), and experiencing obstacles because of (or simply have questions about) your identities, we want to help you navigate those.

Please text “THRIVE” to begin your conversation with us 24/7/365, from anywhere: +1.313.662.8209

We are experienced suicide interveners who will help keep you safe during times of acute mental health crises. If you are not in an acute crisis, but are dealing with stress as you navigate identity, orientation, or barriers to academic and professional entry, we can help! We are here to support your whole-self and we’re happy to help you during these troubling times.

THRIVE Lifeline offers 24/7/365 judgment-free, confidential text messaging to individuals aged 18+.

Click here for a list of other non-carceral support options in addition to THRIVE Lifeline

Call toll-free anytime 24/7

(800) 604-5841

BlackLine® provides a space for peer support, counseling, witnessing and affirming the lived experiences to folxs who are most impacted by systematic oppression with an LGBTQ+ Black Femme Lens.

Call BlackLine® prioritizes BIPOC
(Black, Indigenous and People of Color).

By us for us.

DoD Safe Helpline is the sole secure, confidential, and anonymous crisis support service specially designed for members of the Department of Defense community affected by sexual assault.

Need help?

Call 877-995-5247 to be connected with a trained, confidential
Safe Helpline staff member, 24/7.

DSN users can call Safe Helpline by dialing 877-995-5247.

For those unable to call toll-free or DSN, call 202-540-5962.

OCONUS Service members can call the Telephone Helpline for free from
anywhere in the world by using Voice over IP (VoIP) technology from
theSafe Helpline App.

Online Helpline

Need help?

Visitonline.safehelpline.org or download the Safe Helpline
app to chat one-on-one with a trained Safe Helpline staff member
through an anonymous, secure instant-messaging format 24/7.

How can the Online Helpline help me?

You can chat one-on-one with a Safe Helpline staff member
to access a range of support services including:

• Anonymous, confidential, crisis intervention services
• Emotional support
• Referrals to both military and civilian resources in your area— sexual assault response coordinators (SARCs)/sexual assault prevention and response victim advocates (SAPR VAs), Chaplain, Legal, Medical/Behavioral health care services, military police, Veterans Crisis Line, local civilian sexual assault service providers, and many others.
• Information on military-specific policies, such as reporting options (Restricted and Unrestricted)
• Information for family and friends of survivors
• Information for leadership

Safe Helpline App

What is the Safe Helpline app?

      

The Safe Helpline app is a free mobile resource created to meet the unique needs of members of the Department of Defense community affected by sexual assault. By downloading the app, you can access 24/7 support through Safe Helpline’s Telephone and Online Helplines, get information and resources to help address the short- and long-term effects of sexual assault, as well as practical exercises, to help you manage your self-care. We also recognize that for many survivors stationed outside of the United States (OCONUS) additional limitations may arise when accessing resources, which is why the Safe Helpline app has been designed to give survivors access to a variety of support services and self-care exercises in a free, and convenient way.

How can the Safe Helpline app help me?

We’ve designed the app to give you a way to access any resource within the app directly from the home screen.

Chat: Access one-on-one support through the Online Helpline, 24/7 and chat directly with a Safe Helpline staff member.

Call: Connect directly to a Safe Helpline staff member for one-on-one support through the Telephone Helpline, 24/7. You can choose to make the call using Voice over IP (VoIP) or by using your cellular data. Using VoIP might be a good option for Service members who are OCONUS and may not have access to cellular service in their current location.

Learn: Within this section of the Safe Helpline app, you can access our self-paced educational programs to learn how to address the effects of sexual assault, how to support a survivor and ways Safe Helpline can support you or someone you know. All of these education programs can be completed anonymously by the user. You’ll also be able to access scenarios to give you tangible ways to step-in and support others.

Self-Care: The app allows you to easily create and use a customized self-care plan with specially designed self-care exercises. Once downloaded, you can come back to view your plan and exercises at any time, even without an Internet connection.

How do the self-care plans work?

The self-care plan is created by answering a series of six questions designed to help you focus and identify how you are feeling at that moment. Questions are answered on a sliding scale of zero (never) to five (always), and the app will recommend different exercises based on your responses. There are no “good” or “bad” answers to these questions, and responses can vary from day to day, depending on how you are feeling.

Once you’ve answered the questions on the plan, the app will suggest self-care exercises. The exercises include:

• Guided breathing
• Guided muscle relaxation
• Imagining yourself at the beach
• Focusing on the present
• Soothing sounds, such as sounds of the forest and sounds of rain falling

We recognize the importance of keeping your information safe, so we’ve also set up a security feature that allows you to lock your self-care plans behind a privacy wall using a 6-digit pin of your choosing.

Journaling:

The Safe Helpline app allows you to journal directly in the app with weekly prompts. Taking some time out of your week to journal can give you a moment for reflection and an opportunity for self-care. You can also choose to skip any prompts or just write freely depending on how you are feeling. Some of the questions include:

• When do you feel the most energized?
• What do you want to let go of this week?
• What are three things that you would do if you weren’t afraid?

Like the self-care plans, the journal entries you save are protected by a privacy wall and will allow you to lock your information behind a 6-digit pin of your choosing. You can also access and refer back to your journal without an Internet connection.

Coloring Book:

Sometimes focusing on a mindless activity can help you process difficult emotions and be grounded in the present.  To help with this, another self-care activity available on the app is a collection of six designs, ranging from easy to difficult, that allow you to paint or color your own works of art.

How is the Safe Helpline app secure, and is activity on the app traceable by third parties?

As with all Safe Helpline services, your privacy is of utmost importance, and the technology behind the Safe Helpline app was created by RAINN to protect your safety and anonymity by ensuring that no personally identifiable information (PII) is collected.

The following precautions have been implemented to protect your privacy when using the app:

• The app does not require an email address or any of your contact information when it is initially downloaded.
• You have the ability to set up a pin code to protect the information you record in the self-care plans, the journal, and completed coloring book designs.
• No information on how you use the app is ever collected or shared by Safe Helpline. This includes how often you use the app, who uses the app, or where you use the app.
• If you are concerned that someone may be able to access the app, you can delete all journal entries, self-care plans, and completed coloring books by simply deleting the app.

While Safe Helpline has taken the steps outlined above to help increase the safety and anonymity of Safe Helpline app users, please remember that if you are using the app on a DoD or other work-related device, your employer may be able to track your usage of this app. In addition, similarly to a paper journal, Safe Helpline app journal entries may be admissible during court proceedings.

REPORT RETALIATION

Military Feedback Form

If you have questions, comments, or complaints about the services on your installation/base or provided by a Sexual Assault Response Coordinator (SARC), victim advocate or other military staff or personnel, please use this feedback form. You can submit the form anonymously if you prefer. The information you provide on this form will be forwarded to the DoD Sexual Assault Prevention and Response Office (SAPRO).

Retaliation

If you believe you have experienced or witnessed retaliation in any form from a peer, supervisor, or someone in your chain of command following a report of sexual assault, you can share the retaliation allegations with SAPRO using this form.

If you would like to submit a retaliation report, please report directly to the Department of Defense Inspector General (DoD IG) here.

For members of the Coast Guard who have experienced retaliation, the Department of Homeland Security (DHS) IG will accept retaliation complaints as falling within the scope of their responsibilities for Whistleblower protection. Coast Guard Members who have experienced retaliation can contact the DHS IG by calling 1-800-323-8603 (toll-free) or access the Allegation Form online.

Retaliation Reporting Options to learn more about how to report relation and your options : https://www.safehelpline.org/reporting-option

RESOURCE LINKS

 

For Responders

For Leadership

For Supporters of Survivors

For Service Members Leaving the Military

For Survivors

 

The National Grad Crisis Line

1.877.GRAD.HLP (1.877.472.3457)

The National Grad Crisis Line helps graduate students reach free, confidential telephone counseling, crisis intervention, suicide prevention, and information and referral services provided by specially-trained call-takers. Caring, professional staff and well-trained volunteers answer around the clock.

All counselors have completed training to understand the unique issues faced by graduate students. In addition to listening to and empathizing with a caller’s concerns, counselors assess the caller’s lethality risk, counsel, and offer various local support services and mental health resources for follow-up.

1.877.GRAD.HLP

https://gradresources.org/

Native & Strong Lifeline

Available 24/7

Dial 988 + 4

The Native & Strong Lifeline is a crisis call center operated entirely by Native staff and is available 24/7 in Washington
State. To connect with the Native & Strong Lifeline from a Washington State area code, dial 988 and press “4”.

The Native crisis counselor who answers will help with mental health crises in an empathetic and culturally connected way.
The Native & Strong Lifeline currently employs 16 Indigenous counselors from all over the United States. In addition to the training all 988 crisis counselors receive, Native & Strong counselors are trained in cultural competency, traditional forms of healing, and Native slang and language. Counselors use cultural activities, traditional medicines, and connections with elders and Native healers as a part of self-care planning with callers, in addition to clinical and community resources.

Although Native & Strong is only available in Washington State, this crisis call center can serve as a model for Tribes
that want to open their own crisis call centers nationwide.

To learn more about how Native & Strong was created, visit
https://www.youtube.com/watch?v=hleYKuADK70

National Problem Gambling Helpline

Chatline

www.ncpgambling.org/chat

Click the link below to chat with a helpline specialist.

Free, confidential and available 24/7. Works in all 50 states.

Online. Click here to enter.

Below are state helpline text/chat numbers. Hyperlinked items with take you directly to their contact page:

Arizona: Text NEXTSTEP to 53342

California: Text SUPPORT to 53342

Connecticut: Text CTGAMB to 53342

Illinois:  Text ILGAMB to 53342

Indiana: Text INGAMBÂto 53342

Minnesota: Text HOPE to 53342

Mississippi: Text to MSGAMB 53342

North Carolina:  Text MORETHANAGAMENC 53342

If you would like to call the National Problem Gambling Helpline, dial 1-800-522-4700

If you would like to text the helpline, text 1-800-522-4700.

NCPG also supports GamTalk, a 24/7 moderated online peer support forum, www.gamtalk.org.

Promise Response Hotline

Since 1987, Oregon has officially been a sanctuary state that supports immigrant and refugee communities by prioritizing human rights, dignity, and safety.

The Sanctuary Promise Act », signed into law on July 19, 2021, strengthens the existing state sanctuary laws. It restricts the collection and prohibits sharing of information related to a person’s national origin, immigration, or citizenship status. Oregon state and local public resources and personnel, including state and local government offices and law enforcement agencies, are prohibited from being used for immigration enforcement.

If you suspect a violation of Oregon’s sanctuary laws, we want to hear from you.  Suspected violations can be reported through this online portal (available in 8 languages by using the language menu in the upper right hand corner of this screen) or the Sanctuary Promise Hotline at 1-844-924-STAY (1-844-924-7829). Call us in any language.  We have a direct access Spanish language website at PromesaSantuario.Oregon.gov with a Spanish direct dial hotline at 1-844-6-AMPARO (1-844-626-7276).

To report ICE activity in the community, contact Portland Immigrant Rights Coalition, PIRC » at 1-888-622-1510.

Examples of violations to Oregon Sanctuary Promise Laws include:

• Investigation or interrogation by police for immigration enforcement purposes;
• Most inquiries, storing, or sharing of information about national origin, immigration, or citizenship status by police or state or local government;
• Civil arrest without a judicial warrant/order from a court facility;
• Arrests by federal immigration of a person on their way to or from court or while at court;
• Police collaboration with federal authorities for immigration enforcement purposes;
• Denial of services, benefits, or privileges to a person in jail or on probation/parole based on immigration status;
• Police establishing coordinated traffic stops or traffic perimeters to enforce federal immigration laws; or
• State or local government or police failing to document or report requests from a federal immigration agency relating to immigration enforcement;

Report a Sanctuary Promise Violation

Information About The Victim/Targeted Person

Note: The targeted person’s identity will not be shared publicly by ODOJ, but will be used and shared with the state/local government agency during the course of any investigation ODOJ opens. It will not be shared with federal immigration agencies or otherwise be shared to assist with immigration enforcement. If a specific person was not targeted in the violation, you can simply put “general public” as first and last names.

Use This Link to Report A Violation of the Sanctuary Promise Violation

Parent Stress Line

1-800 – 632 – 8188

Call our Parent Stress Line any time and any day of the week

if you need to vent about the stress from taking care of a child or children. 18006328188

24/7 Helpline

887- 870 – 4673

Get Support Now

If you are feeling suicidal, lonely, or depressed, we are here for you. Whatever the reason, you will get help from a trained volunteer offering nonjudgmental support. The 24/7 Helpline is confidential and free. You can call or text us any time at 988. 

You can also use these links

CALL NOW

TEXT NOW

What happens when you use the 24/7 Helpline?

1. You call or text Samaritans’ 24/7 Helpline because you need to talk.
2. One of our incredible volunteers will answer your call or text.
3. They will ask for your name, but you do not need to disclose it if you don’t feel comfortable.
4. Our volunteers will listen to you. We will not give advice or try to “fix” anything. We simply want to support you in whatever feelings you want to share.

Crisis Text Line

SHATTERPROOF to 741741

Who can I call if I am going through a crisis?

If you are experiencing anxiety, depression, or a substance use disorder, text- SHATTERPROOF to 741741 for help.

You are not alone. Reach out to the following support hotlines for immediate help. If you have an emergency, please dial 911.

877-360-LGBT(5428)

Are you feeling alone, hopeless, or experiencing a crisis? The SAGE LGBTQ+ Elder Hotline is here for you. We connect LGBTQ+ older people who want to talk with friendly responders who are ready to listen.  Hotline responders:

• Are certified in crisis response
• Offer support without judgment
• Are trained in LGBTQ+ culturally competency

The SAGE LGBTQ+ Elder Hotline is available 24 hours a day, 7 days a week, in English and Spanish, with translation in 180 languages.

The hotline is managed by our partner Centerstone, a nonprofit health system specializing in mental health and substance use disorder treatments for people of all ages.

Crisis / Support Line For Racial Equity Support

Winter Weather and City of Portland Services

( https://www.portland.gov/omf/winterweatherservices)

On this page

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You can help all Portlanders survive the freezing temperatures by checking in on neighbors, whether housed or unhoused.

If you are concerned for someone during colder conditions, such as an individual who is not dressed for the weather conditions, call the non-emergency response line at 503-823-3333 and request a welfare check.

Call 911 if someone is showing symptoms of hypothermia: shivering uncontrollably or suffering confusion, slurred speech or drowsiness. Get them somewhere warm and dry.

Call the Aging and Disability Resource Connection (ADRC) hotline at 503-988-3646 for 24-hour information and assistance to older adults, people with disabilities, and caregivers.

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Help for people experiencing homelessness

To find your nearest warming shelter or learn about volunteering at a shelter, go to Multnomah County’s “Care for when it’s cold” page.

People seeking shelter can also dial 2-1-1 for the information on shelter locations and if they need transportation to a shelter. All sites are accessible to people with disabilities. Pets are allowed at all locations.

There is also current information on how you can volunteer at a warming shelter.

Go to 211info.org/donations to find lists of providers and their needs for winter gear – hats, coats, gloves, sleeping bags and socks, etc. Many providers include online shopping links along with their lists, making donating more convenient than ever. You can donate right from your phone or computer in just a few minutes. You can help by donating life-saving winter gear early in the season, so outreach teams will have them on hand when conditions turn especially cold.

Working with partners, the Joint Office of Homeless Services (joint effort of the City of Portland and Multnomah County) will monitor conditions and open severe weather shelters when certain thresholds are met.

In addition to the severe-weather beds that open only when certain weather thresholds are met, the Joint Office of Homeless Services also funds more than 1,300 year-round and winter shelter beds open every night during the cold season. These beds are open day after day, no matter the forecast. Other community partners also add winter shelter capacity.

Outreach teams — including those from Transition Projects, JOIN, Janus Youth, Cascadia Behavioral Health and the Multnomah County Sheriff’s Office HOPE team — are also in the community, making contact with vulnerable populations, providing resources and sharing information about severe weather and year-round shelters.

You can also go to tprojects.org and sign up with Transition Projects to train as a warming shelter volunteer. Transition Projects is one of the community partners paid through the Joint Office of Homeless Services to staff severe weather shelters on the coldest or snowiest nights of the year.

Remember, we can make a difference when we work together to keep our neighbors safe, warm and dry this winter.

Our Benson bubbler water fountains are a critical drinking water source for people living outside,but they can be hazardous during cold weather as the water can leak on the sidewalks and freeze. During freezing weather events, we will turn most of them off for safety, but will keep some in operation so that they’re accessible to those that need them.

 

Road closures and transportation updates

Get the latest severe weather travel tips, road closures, chain advisories and more on the Portland Bureau of Transportation’s Winter Weather webpage. PBOT serves as the City’s hub for real-time information to help you stay safe and get where you need to go during winter weather events.

Check highway conditions before you go at TripCheck.com

Check trimet.org for the latest bus and MAX service information before you go.

 

Parks and community centers

Are you planning to visit your favorite City park or attend a class or activity at a community or arts center? Check Portland Parks & Recreation’s Inclement Weather Policy and Closures or call 503-823-2533 for information.

 

Protect plumbing, report water main breaks and other service impacts

Learn how to prepare your home plumbing for winter weather.

Check out The Water Blog for news about winter weather impacts to water. Be our eyes and ears! If you think you’ve spotted a broken main, call our 24-hour emergency line at 503-823-4874. Crews are ready to respond to emergencies, including water main breaks, 24 hours a day, and seven days a week.

 

Tree emergencies

Portland Parks & Recreation (PP&R) Urban Forestry crews respond to hazardous situations and emergency needs citywide resulting from severe weather in Portland.

Report tree emergencies on City property, including public streets and roads, by calling 503-823-TREE (8733) and pressing 1. If phone lines are busy, consider reporting online using the PDX Reporter website.

For non-emergency, tree-related questions, email trees@portlandoregon.gov

Please be patient. Urban Forestry crews are minimizing safety risks and clearing the largest debris first. Emergency dispatchers are available 24 hours per day, seven days a week.

For info on what constitutes a tree emergency and more info, please visit portland.gov/trees/tree-concerns-and-problems/tree-emergency  

Watch this video to learn more about how Urban Forestry crews help you through severe weather.

IMPORTANT:

• If a tree emergency situation involves downed wires please contact your utility provider first. PP&R Urban Forestry staff are unable to respond until electrical hazards have been addressed. For road closures visit PBOT’s webpage.
• Please avoid calling for NON-emergency issues during severe weather as crews are focused on reopening major roads and thoroughfares in Portland and will work their way down into neighborhood streets and roads.

General maintenance involving trees on private property or on adjacent rights-of-way is the responsibility of the property owner, who should call a private arborist for any tree-related issue.

• Large Branches & Trunks:
  • For larger branches or stumps, contact your garbage and recycling company to get a cost estimate for a special bulky waste pickup.
  • Or find pick-up and drop-off options through Metro’s Find A Recycler tool: type in your home address and search for “branches” or “stumps.” Or call 503-234-3000 to speak with a Metro recycling specialist (Monday – Friday, 8:30 a.m. – 5 p.m.).
  • If you see a woodpile that City of Portland crews assembled for later removal; that is standard protocol. It may take weeks for our capacity to allow for staff to remove the debris, as we deal with those more than 700 tree emergencies citywide.
• Small Branches (up to 3 feet long and under 4 inches thick):
  • For wood debris on sidewalk, it’s the responsibility of the adjacent property owners.
  • If your yard or sidewalk are filled with tree branches after the snow melts, you can fill your green compost bin with branches up to 3 feet long and under 4 inches thick. You can also set out extra bags, bundles or cans of branches for $3.75 per bag, bundle, or can (The maximum size is 32 gallons and 45 pounds per bag/bundle/can)
  • Additionally, please consider contacting a Tree Care Provider or lawn care professional to assist with your debris pile.

 

Flooding

Situated along the Columbia and Willamette rivers with numerous waterways within its borders, Portland is susceptible to flooding, especially during the winter months when we receive most of our rain.

Visit the Flooding in Portland webpage for resources and information on how to prepare and be safe, where Portland’s floodplains are, and what the City is doing for flood prevention.

 

Home safety advice from Fire & Rescue

Home heating can be a source of many hazards. From electric heaters to wood stoves, there are steps you can take to minimize your risk of a fire. For more information on how you can keep yourself and your loved ones safe in your home during winter weather, visit Portland Fire & Rescue’s Winter Fire Safety Tips or PF&R’s Twitter account for space heater, fireplace and other fire safety tips.

Stay safe when heating rooms in your home. Local fire departments report an uptick in families using space heaters to keep rooms warm. Alternative sources of fuel or electricity for heating or cooking can cause carbon monoxide to build up — in a home, garage, or camper — and to poison the people and animals inside.

 

Garbage, recycling and compost collection

In case of snow or ice, leave your bins at the curb. Your garbage company will come as soon as they can. Learn more.

 

Building inspections

Inclement weather may affect some building inspections from the Bureau of Development Services. Check the Bureau of Development Services’ web page and social media channels for the latest information on services affected by snow and ice.

 

General preparedness for winter weather

Questions on how to prepare for snow, ice, wind, and other winter weather? Visit PublicAlerts.org’s winter weather resource webpage with information on how to stay safe and get help before, during, and after a storm.

 

Sign up for public emergency alerts

Sign up for public emergency alerts at PublicAlerts so you know when an emergency is happening in the Portland-Vancouver Region. Getting info quickly gives you power to take action. It could save your life and the lives of your loved ones.

 

Sidewalks should be shoveled

Property owners or tenants are responsible for shoveling the snow and removing ice from in front of their homes and businesses. Check in with neighbors who might need a hand. Some elderly homeowners or people with disabilities may have physical challenges or risk injury in the snow and ice.

 

The Big Pipe Tracker

The Big Pipe Tracker allows people to see how Portland’s Big Pipe system fills up and prevents combined sewer overflows to the Willamette River. The online gauge, updated every 15 minutes, also lets viewers be the first to know if a rare overflow does occur.

RESOURCES

Trans Youth and Young Adults

“These rescources selectedf from the Mapping Action Collective

( https://www.oregonyouthresourcemap.com)