DecisionOne

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Field Services Technician

Grand Forks, ND

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Security Clearance: None

Job Description:
COMPANY OVERVIEW :

Located throughout the United States and Canada, DecisionOne serves leading companies and government agencies with tailored information technology support services that maximize the return on IT investments, minimize capital infrastructure costs and optimize operational effectiveness.

With more than 1,500 technology professionals and an extensive, geographically distributed network of service locations, DecisionOne’s technology and business solutions combine complementary foundation services improving coverage, availability and response to satisfy the technology needs of our customers.

Essential Job Function(s)

List those job duties, which are critical or fundamental to the performance of this job.

Ascertain equipment performance problems from Customer.
Diagnose machine performance problem.
Fix machine through repair of parts, subassemblies, retrofit, and subassemblies; vacuum parts, machine & area as necessary.
Test machine for performance.
Provide preventive maintenance to all machines after service call.
Check client's inventory of machine supplies.
Instruct Customers/machine operators on machine operation.
Complete required machine service logs, inventory sheets, and clear call on Laptop computer (PWS).
Provide quality customer and relations through use of Customer management skills and other CBU Employees.
Provide backup to other techs in Workgroup.
Escalate technical issues to Field Engineering as necessary.
Escalate Customer issues to manager if unable to resolve.
Provide asset management of assigned parts, tools and other Xerox Assets.
Strive for continual process improvements.
Enabling Function(s)

List those duties, which are an expected component of job performance and support essential functions.

Maintain parts and inventory.
Drive/walk to customer locations.
Operate cell phone, Laptop computer PWS.
Use Laptop computer (PWS), keypad on console, manuals for diagnosis.
Time management.
Vehicle Management
Interaction with other work group members.
Attend technical training.
Complete required Safety training topics annually.
COVID-19 Vaccination Notice

You must be fully vaccinated to be hired for the position.
Experience and Skills:
Certifications - A+ will be a plus

Experience -

Minimum 2 years of Printer / Copier repair experience in the public sector
Experience installing & troubleshooting Xerox printer or similar
Must be available to be on-call per schedule
Benefits
DecisionOne offers an excellent compensation and benefits package commensurate with experience along with the opportunity to grow with an industry leader.

If you are looking for a challenging position that will afford you the opportunity to be on the cutting edge of today’s information technologies, then we have the job for you.

DecisionOne is proud to be an Equal Opportunity/Affirmative Action Employer M/F/D/V. Please be advised that DecisionOne requires the successful completion of a drug screening and background check as a condition of employment.