[Federal Register Volume 85, Number 104 (Friday, May 29, 2020)]
[Notices]
[Pages 32378-32380]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-11583]
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DEPARTMENT OF ENERGY
Federal Energy Regulatory Commission
[Docket No. IC20-11-000]
Commission Information Collection Activities; Comment Request for
Generic Clearance for the Collection of Qualitative Feedback on
Commission Service Delivery
AGENCY: Federal Energy Regulatory Commission, Department of Energy.
ACTION: Notice of information collection and request for comments.
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SUMMARY: In compliance with the requirements of the Paperwork Reduction
Act of 1995 (PRA), the Federal Energy Regulatory Commission (Commission
or FERC) is soliciting public comment on the currently approved
information collection, FERC-153, ``Generic Clearance for the
Collection of Qualitative Feedback on Commission Service Delivery'' and
submitting the information collection to the Office of Management and
Budget (OMB) for review. Any interested person may file comments
directly with OMB and should address a copy of those comments to the
Commission as explained below.
DATES: Comments on the collection of information are due June 29, 2020.
ADDRESSES: Send written comments on FERC-153 to OMB through
www.reginfo.gov/public/do/PRAMain. Attention: Federal Energy Regulatory
Commission Desk Office. Please identify the OMB control number (1902-
0293) in the subject line. Your comments should be sent within 30 days
of publication of this notice in the Federal Register.
A copy of the comments should also be sent to the Commission
(identified by Docket No. IC20-11-000) by either of the following
methods:
eFiling at Commission's Website: http://www.ferc.gov/docs-filing/efiling.asp.
Mail/Express Services: Persons unable to file
electronically may mail similar pleadings to the Federal Energy
Regulatory Commission, 888 First Street NE, Washington, DC 20426. Hand
delivered submissions in docketed proceedings should be delivered to
Health and Human Services, 12225 Wilkins Avenue, Rockville, Maryland
20852.
Instructions
OMB submissions must be formatted and filed in accordance with
submission guidelines at www.reginfo.gov/public/do/PRAMain; Using the
search function under the ``Currently Under Review field,'' select
Federal Energy Regulatory Commission; click ``submit'' and select
``comment'' to the right of the subject collection.
FERC submissions must be formatted and filed in accordance with
submission guidelines at: http://www.ferc.gov/help/submission-guide.asp. For user assistance, contact FERC Online Support by email at
[email protected], or by phone at: (866) 208-3676 (toll-free).
Docket: Users interested in receiving automatic notification of
activity in this docket or in viewing/downloading comments and
issuances in this docket may do so at http://www.ferc.gov/docs-filing/docs-filing.asp.
FOR FURTHER INFORMATION CONTACT: Ellen Brown may be reached by email at
[email protected], telephone at (202) 502-8663.
[[Page 32379]]
SUPPLEMENTARY INFORMATION:
Title: FERC-153, Generic Clearance for the Collection of
Qualitative Feedback on Commission Service Delivery.
OMB Control No.: 1902-0293.
Type of Request: Generic information collection.
Abstract: On March 17, 2020, the Commission published a Notice in
the Federal Register (85 FR 15159) in Docket No. IC20-11-000 requesting
public comments. The Commission received no public comments and is
indicating that in the related submittal to OMB. This information
collection provides a means to garner qualitative customer and
stakeholder feedback in an efficient, timely manner, in accordance with
the Administration's commitment to improving service delivery. By
qualitative feedback, we mean data that provides useful insights on
perceptions and opinions but are not statistical surveys that yield
quantitative results that can be generalized to the population of
study. This feedback will provide insights into customer or stakeholder
perceptions, experiences, and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. This collection will allow for ongoing, collaborative and
actionable communications between FERC and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Commission's services will be unavailable.
The Commission will only submit a collection for approval under
this generic clearance if it meets the following conditions:
The collections are voluntary;
The collections are low burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden hours per respondent) and are low-cost for both the respondents
and the Federal Government;
The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
The collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program soon;
Personal identifiable information (PII) is collected only
to the extent necessary and is not retained;
Information gathered is intended to be used only
internally for general service improvement and program management
purposes and is not intended for release outside of the Commission (if
released, the Commission must indicate the qualitative nature of the
information);
Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study.
As a general matter, this information collection will not result in
any new system of records containing privacy information and will not
ask questions of a sensitive nature, such as sexual behavior and
attitudes, religious beliefs, and other matters that are commonly
considered private.
This information collection is subject to the PRA. The Commission
generally cannot conduct or sponsor a collection of information, and
the public is generally not required to respond to an information
collection, unless it is approved by the OMB under the PRA and displays
a currently valid OMB Control Number. In addition, notwithstanding any
other provisions of law, no person shall generally be subject to
penalty for failing to comply with a collection of information which
does not display a valid OMB Control Number. See 5 CFR 1320.6(a). OMB
authorization for an information collection cannot be for more than
three years without renewal.
On March 17, 2020, the Commission published a Notice in the Federal
Register in Docket No. IC20-11-000 requesting public comments. The
Commission received no public comments.
Type of Respondents/Affected Public: Individuals and households;
Businesses or other for-profit and not-for-profit organizations; State,
Local, or Tribal government.
Estimate of Annual Burden: \1\ The Commission estimates the annual
public reporting burden and cost for the information collection as:
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\1\ Burden is defined as the total time, effort, or financial
resources expended by persons to generate, maintain, retain, or
disclose or provide information to or for a Federal agency. For
further explanation of what is included in the information
collection burden, refer to 5 Code of Federal Regulations 1320.3.
Estimated Annual Burden for Generic Clearance for FERC-153
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Number of
Number of responses per Total number Average burden minutes per Total burden hours
respondents respondent of responses response
(1) (2) (1) * (2) = (4)............................ (3) * (4) = (5)
(3)
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Generic Clearance...................... 27,000 1 27,000 10 minutes..................... 4,500 hours.\2\
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[[Page 32380]]
Comments: Comments are invited on: (a) Whether the collection of
information is necessary for the proper performance of the functions of
the Commission, including whether the information shall have practical
utility; (b) the accuracy of the Commission's estimate of the burden of
the collection of information; (c) ways to enhance the quality,
utility, and clarity of the information to be collected; (d) ways to
minimize the burden of the collection of information on respondents,
including through the use of automated collection techniques or other
forms of information technology; and (e) estimates of capital or start-
up costs and costs of operation, maintenance, and purchase of services
to provide information.
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\2\ 4,500 hours = 270,000 minutes.
Dated: May 22, 2020.
Kimberly D. Bose,
Secretary.
[FR Doc. 2020-11583 Filed 5-28-20; 8:45 am]
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