[Federal Register Volume 85, Number 20 (Thursday, January 30, 2020)]
[Notices]
[Pages 5461-5462]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-01656]
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DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID: FEMA-2020-0004; OMB No. 1660-0107]
Agency Information Collection Activities: Proposed Collection;
Comment Request; FEMA Public Assistance Customer Satisfaction Surveys
AGENCY: Federal Emergency Management Agency, DHS.
ACTION: Notice and request for comments.
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SUMMARY: The Federal Emergency Management Agency, as part of its
continuing effort to reduce paperwork and respondent burden, invites
the general public to take this opportunity to comment on a revision of
a currently approved information collection. In accordance with the
Paperwork Reduction Act of 1995, this notice seeks comments concerning
the collection of Public Assistance customer satisfaction survey
responses and information for assessment and improvement of the
delivery of disaster assistance to States, Local and Tribal
governments, and eligible non-profit organizations.
DATES: Comments must be submitted on or before March 30, 2020.
ADDRESSES: To avoid duplicate submissions to the docket, please use
only one of the following means to submit comments:
(1) Online. Submit comments at www.regulations.gov under Docket ID
FEMA-2020-0004. Follow the instructions for submitting comments.
(2) Mail. Submit written comments to Docket Manager, Office of
Chief Counsel, DHS/FEMA, 500 C Street SW, 8NE, Washington, DC 20472-
3100.
All submissions received must include the agency name and Docket
ID. Regardless of the method used for submitting comments or material,
all submissions will be posted, without change, to the Federal
eRulemaking Portal at http://www.regulations.gov, and will include any
personal information you provide. Therefore, submitting this
information makes it public. You may wish to read the Privacy and
Security Notice that is available via a link on the homepage of
www.regulations.gov.
FOR FURTHER INFORMATION CONTACT: Kristin Brooks, Statistician, Customer
Survey Analysis Section, Reporting and Analytics Division, Recovery
Directorate, at (940) 891-8579 or [email protected]. You may
contact the Information Management Division for copies of the proposed
collection of information at email address: [email protected].
SUPPLEMENTARY INFORMATION: This collection is in accordance with
Executive Orders 12862 and 13571 requiring all Federal agencies to
survey customers to determine the kind and quality of services they
want and their level of satisfaction with existing services. The
Government Performance and Results Act of 1993 (GPRA) requires Federal
agencies to set missions and goals and to measure agency performance
against them. See Public Law 103-62, 107 Stat 285 (1993). The GPRA
Modernization Act of 2010 requires quarterly performance assessments of
government programs for the purposes of assessing agency performance
and improvement. See Public Law 111-352, 124 Stat 3875 (2011). The
Federal Emergency Management Agency fulfills these requirements by
collecting customer satisfaction program information through surveys of
States, Local and Tribal governments, and eligible non-profit
organizations.
Collection of Information
Title: FEMA Public Assistance Customer Satisfaction Surveys.
Type of Information Collection: Revision of a currently approved
information collection.
OMB Number: 1660-0107.
FEMA Forms: FEMA Form 519-0-32, Public Assistance Initial Customer
Satisfaction Survey (Telephone); FEMA Form 519-0-33, Public Assistance
Initial Customer Satisfaction Survey (internet); FEMA Form 519-0-34,
Public Assistance Assessment Customer Satisfaction Survey (Telephone);
FEMA Form 519-0-35, Public Assistance
[[Page 5462]]
Assessment Customer Satisfaction Survey (internet).
Abstract: Federal agencies are required to survey their customers
to determine the kind and quality of services customers want and their
level of satisfaction with those services. FEMA managers use the survey
results to measure performance against standards for performance and
customer service, measure achievement of strategic planning objectives,
and generally gauge and make improvements to disaster service that
increase customer satisfaction.
Affected Public: Not-for-profit institutions, State, Local, or
Tribal government.
Estimated Number of Respondents: 4,034.
Estimated Number of Responses: 4,034.
Estimated Total Annual Burden Hours: 1,902.
Estimated Total Annual Respondent Cost: $110,371.31.
Estimated Respondents' Operation and Maintenance Costs: $12,420.00.
Estimated Respondents' Capital and Start-Up Costs: N/A.
Estimated Total Annual Cost to the Federal Government: $775,261.11.
Comments
Comments may be submitted as indicated in the ADDRESSES caption
above. Comments are solicited to (a) evaluate whether the proposed data
collection is necessary for the proper performance of the agency,
including whether the information shall have practical utility; (b)
evaluate the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (c) enhance the quality, utility, and
clarity of the information to be collected; and (d) minimize the burden
of the collection of information on those who are to respond, including
through the use of appropriate automated, electronic, mechanical, or
other technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
Maile Arthur,
Records Management Branch Chief, Office of the Chief Administrative
Officer, Mission Support, Federal Emergency Management Agency,
Department of Homeland Security.
[FR Doc. 2020-01656 Filed 1-29-20; 8:45 am]
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