[Federal Register Volume 84, Number 204 (Tuesday, October 22, 2019)]
[Notices]
[Pages 56532-56533]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-22996]
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DEPARTMENT OF TRANSPORTATION
Maritime Administration
[Docket No. MARAD-2019-0172]
Request for Comments on the Approval of a Previously Approved
Information Collection: Generic Clearance of Customer Satisfaction
Surveys
AGENCY: Maritime Administration, DOT.
ACTION: Notice and request for comments.
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SUMMARY: The Maritime Administration (MARAD) invites public comments on
our intention to request the Office of Management and Budget (OMB)
approval to renew an information collection. In order to work
continuously to ensure that our programs are effective and meet our
customers' needs, the Maritime Administration (MARAD) seeks to obtain
OMB approval of previously approved generic clearance to collect
feedback on our service delivery. By feedback we mean information that
provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. We are required to publish this
notice in the Federal Register by the Paperwork Reduction Act of 1995.
DATES: Comments must be submitted on or before December 23, 2019.
ADDRESSES: You may submit comments [identified by Docket No. MARAD-
2019-0172 through one of the following methods:
Federal eRulemaking Portal: http://www.regulations.gov.
Search using the above DOT docket number and follow the online
instructions for submitting comments.
Fax: 1-202-493-2251.
Mail or Hand Delivery: Docket Management Facility, U.S.
Department of Transportation, 1200 New Jersey Avenue SE, West Building,
Room W12-140, Washington, DC 20590, between 9 a.m. and 5 p.m., Monday
through Friday, except on Federal holidays.
Comments are invited on: (a) Whether the proposed collection of
information is necessary for the Department's performance; (b) the
accuracy of the estimated burden; (c) ways for the Department to
enhance the quality, utility and clarity of the information collection;
and (d) ways that the burden could be minimized without reducing the
quality of the collected information. The agency will summarize and/or
include your comments in the request for OMB's clearance of this
information collection.
FOR FURTHER INFORMATION CONTACT: Barbara Jackson, (202) 366-0615,
Office of Management and Administrative Services, Maritime
Administration, U.S. Department of Transportation, 1200 New Jersey
Avenue SE, Washington, DC 20590.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance of Customer Satisfaction Surveys.
OMB Control Number: 2133-0546.
Type of Request: Renewal of a previously approved collection.
Abstract: Executive Order 12862 ``Setting Customer Service
Standards,'' direct Federal agencies to provide service to the public
that matches or exceeds the best service available in the private
sector (58 FR 48257, Sept. 11, 1993). In order to work continuously to
ensure that our programs are effective and meet our customers' needs,
MARAD seeks to obtain OMB approval of a previously approved generic
clearance to collect qualitative feedback from our customers on our
service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
The collections are noncontroversial and do not raise
issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
Information gathered is intended to be used only
internally for general service improvement and program management
purposes and is not intended for release outside of the agency (if
released, the agency must indicate the qualitative nature of the
information);
Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that
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address: The target population to which generalizations will be made,
the sampling frame, the sample design (including stratification and
clustering), the precision requirements or power calculations that
justify the proposed sample size, the expected response rate, methods
for assessing potential nonresponse bias, the protocols for data
collection, and any testing procedures that were or will be undertaken
prior to fielding the study. Depending on the degree of influence the
results are likely to have, such collections may still be eligible for
submission for other generic mechanisms that are designed to yield
quantitative results. As a general matter, information collections will
not result in any new system of records containing privacy information
and will not ask questions of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs, and other matters that are
commonly considered private.
Respondents: Individuals or Households, Business or Other For-
Profit.
Estimated Number of Respondents: 15.
Estimated Number of Responses: 5,900.
Estimated Hours per Response: 10-120 minutes.
Annual Estimated Total Annual Burden Hours: 1,758.
Frequency of Response: Once Per Request.
(Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. Chapter
35, as amended; and 49 CFR 1.93.)
* * * * *
Dated: October 17, 2019.
By Order of the Maritime Administrator.
T. Mitchell Hudson, Jr.,
Secretary, Maritime Administration.
[FR Doc. 2019-22996 Filed 10-21-19; 8:45 am]
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