[Federal Register Volume 85, Number 63 (Wednesday, April 1, 2020)]
[Notices]
[Page 18330]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-06745]
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DEPARTMENT OF THE TREASURY
Internal Revenue Service
Proposed Collection; Comment Request on Information Collection
Tools Relating to Qualitative Feedback on Agency Service Delivery
AGENCY: Internal Revenue Service (IRS), Treasury.
ACTION: Notice and request for comments.
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SUMMARY: The Internal Revenue Service, as part of its continuing effort
to reduce paperwork and respondent burden, invites the general public
and other Federal agencies to take this opportunity to comment on
information collections, as required by the Paperwork Reduction Act of
1995. The IRS is soliciting comments concerning the collection of
qualitative feedback on agency service delivery.
DATES: Written comments should be received on or before June 1, 2020 to
be assured of consideration.
ADDRESSES: Direct all written comments to Gerard Pieger, Internal
Revenue Service, Room 6526, 1111 Constitution Avenue NW, Washington, DC
20224.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the collection tools should be directed to Sara Covington,
Internal Revenue Service, Room 6526, 1111 Constitution Avenue NW,
Washington, DC 20224, or at (202) 317-6038, or through the internet at
[email protected].
SUPPLEMENTARY INFORMATION:
Title: Collection of Qualitative Feedback on Agency Service
Delivery.
OMB Number: 1545-2256.
Abstract: This collection of information is necessary to enable the
Agency to garner customer and stakeholder feedback in an efficient,
timely manner, in accordance with our commitment to improving service
delivery. The information collected from our customers and stakeholders
will help ensure that users have an effective, efficient, and
satisfying experience with the Agency's programs. This feedback will
provide insights into customer or stakeholder perceptions, experiences
and expectations, provide an early warning of issues with service, or
focus attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
Current Actions: We will be conducting different opinion surveys,
focus group sessions, think-aloud interviews, and usability studies
regarding cognitive research surrounding forms submission or IRS
system/product development.
Type of Review: Revision of a currently approved collection.
Affected Public: Individuals and businesses or other for-profit
organizations.
This collection of information is necessary to enable the Agency to
garner customer and stakeholder feedback in an efficient, timely
manner, in accordance with our commitment to improving service
delivery. The information collected from our customers and stakeholders
will help ensure that users have an effective, efficient, and
satisfying experience with the Agency's programs. This feedback will
provide insights into customer or stakeholder perceptions, experiences
and expectations, provide an early warning of issues with service, or
focus attention on areas where communication, training or changes in
operations might improve delivery of products or services. It will also
allow feedback to contribute directly to the improvement of program
management.
Estimated Number of Respondents: 11632.
Estimated Time per Respondent: 9 mins.
Estimated Total Annual Burden Hours: 1697.
The following paragraph applies to all of the collections of
information covered by this notice:
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless the collection of
information displays a valid OMB control number. Books or records
relating to a collection of information must be retained as long as
their contents may become material in the administration of any
internal revenue law. Generally, tax returns and tax return information
are confidential, as required by 26 U.S.C. 6103.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval. All
comments will become a matter of public record. Comments are invited
on: (a) Whether the collection of information is necessary for the
proper performance of the functions of the agency, including whether
the information shall have practical utility; (b) the accuracy of the
agency's estimate of the burden of the collection of information; (c)
ways to enhance the quality, utility, and clarity of the information to
be collected; (d) ways to minimize the burden of the collection of
information on respondents, including through the use of automated
collection techniques or other forms of information technology; and (e)
estimates of capital or start-up costs and costs of operation,
maintenance, and purchase of services to provide information.
Approved: March 26, 2020.
Sara L. Covington,
IRS Tax Analyst.
[FR Doc. 2020-06745 Filed 3-31-20; 8:45 am]
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