[Federal Register Volume 85, Number 87 (Tuesday, May 5, 2020)]
[Notices]
[Pages 26783-26784]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-09535]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0571]


Agency Information Collection Activity: Customer Satisfaction 
Surveys

AGENCY: National Cemetery Administration (NCA), Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995, 
this notice announces that the National Cemetery Administration (NCA), 
Department of Veterans Affairs, will submit the collection of 
information abstracted below to the Office of Management and Budget 
(OMB) for review and comment. The PRA submission describes the nature 
of the information collection and its expected cost and burden and it 
includes the actual data collection instrument.

DATES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. Refer to 
``OMB Control No. 2900-0571.

SUPPLEMENTARY INFORMATION: 
    Authority: Public Law 104-13; 44 U.S.C. 3501-3521.
    Title: Customer Satisfaction Surveys.
    OMB Control Number: 2900-0571.
    Type of Review: Extension without change of a currently approved 
collection.
    Abstract: Improving Customer Service through Effective Performance 
Management, NCA will conduct surveys to determine the level of 
satisfaction with existing services among their customers. The surveys 
will solicit voluntary opinions and are not intended to collect 
information required to obtain

[[Page 26784]]

or maintain eligibility for a VA program or benefit. Baseline data 
obtained through these information collections are used to validate 
customer service standards.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
60-day comment period soliciting comments on this collection of 
information published Friday, February 28, 2020, Volume 85, No. 40, 
pages 12064 and 12065.
    Affected Public: Individuals and households interring Veterans or 
eligible dependents, and funeral directors facilitating such 
interments.

I. National Cemetery Mail Surveys

a. National Cemeteries Next of Kin/Family Member and Funeral Director 
Satisfaction Surveys

    Estimated Annual Burden: 14,500 hours.
    Estimated Average Burden per Respondent: 30 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 29,000.

b. State or Tribal Veterans Cemeteries Next of Kin/Family Member and 
Funeral Director Satisfaction Surveys

    Estimated Annual Burden: 9,500 hours.
    Estimated Average Burden per Respondent: 30 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 19,000.

II. Program/Specialized Service Survey

a. VA Memorial Products Next of Kin/Family Member and Funeral Director 
Satisfaction Surveys

    Estimated Annual Burden: 3,000 hours.
    Estimated Average Burden per Respondent: 30 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 6,000.

III. National Cemetery Focus Groups

a. Focus Groups With Next of Kin

    Estimated Annual Burden: 150 hours.
    Estimated Average Burden per Respondent: 3 hours.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 50.

b. Focus Groups With Funeral Directors

    Estimated Annual Burden: 150 hours.
    Estimated Average Burden per Respondent: 3 hours.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 50.

c. Focus Groups With Veteran Service Organizations

    Estimated Annual Burden: 150 hours.
    Estimated Average Burden per Respondent: 3 hours.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 50.

IV. National Cemetery Visitor Comment Cards (Local Use)

    Estimated Annual Burden: 208 hours.
    Estimated Average Burden per Respondent: 5 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 2,500.

    By direction of the Secretary.
Danny S. Green,
Department Clearance Officer, Office of Quality, Performance and Risk, 
Department of Veterans Affairs.
[FR Doc. 2020-09535 Filed 5-4-20; 8:45 am]
 BILLING CODE 8320-01-P