Passenger rights
EU Fact Sheets
01-10-2017
Common rules have been drawn up in an effort to ensure that passengers receive at least a minimum level of assistance in the event of serious delays to or cancellation of their journey, irrespective of the mode of transport used, and, in particular, to protect more vulnerable travellers. The rules also provide for compensation schemes. A wide range of derogations may be granted for rail and road transport services, however, and court actions challenging the application of the rules are still common.
EU Fact Sheets
About this document
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Policy area
Keyword
- air and space transport
- air transport
- carriage of passengers
- carrier
- civil law
- common transport policy
- consumer protection
- consumption
- indemnification
- land transport
- LAW
- maritime and inland waterway transport
- maritime transport
- organisation of transport
- rail transport
- road transport
- TRADE
- TRANSPORT
- transport policy
- unfair terms of contract