Product recall
Boots Allergy Eye Mist 10ml
Recall date: February 2024
Boots Allergy Eye Mist 10ml
Product code: 6749151
Reason for recall
Boots have today issued a safety recall regarding contamination of Boots Allergy Eye Mist 10ml and have asked users of the affected product to stop using them immediately. They should return their product to the place of purchase.
Anyone feeling unwell, for example, with symptoms of eye infection, such as reduced vision, red and painful eye, should contact a healthcare professional and tell them that they have been using a recalled eye mist.
If you have bought one of the affected batches of this product, with the below Best Before Date and Batch Codes, we advise you not use it. For a full refund, please return the product to your local Boots store. If you have any concerns or need any further advice, then please speak to someone at your local Boots store or call Boots customer care team on 0800 915 0004.
No other products are affected by this recall. Boots would like to apologise for any inconvenience caused.
Best Before Date and Batch Codes:
- 31/12/2025 - EM223723
- 31/01/2026 - EM233777
- 31/01/2026 - EM233783
- 28/02/2026 - EM233821
- 28/02/2026 - EM233824
- 28/02/2026 - EM233851
- 30/04/2026 - EM233915
- 30/04/2026 - EM233941
Satzuma Bluetooth Karaoke Microphone
Recall date: January 2024
Satzuma Bluetooth Karaoke Microphone
Satzuma Product code: 5579341
Reason for recall
Due to a safety concern, Satzuma has decided to recall the USB charging wire for the Bluetooth Karaoke Microphone as a precautionary measure. Satzuma takes the quality and safety of all products extremely seriously. We’re sorry for any inconvenience this may cause and would like to apologise to any customers affected.
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
If you purchased this item from us between September 2023 and January 2024, then please visit https://www.satzuma.com/karaoke-mic-cable to add your details to receive a new cable or contact Satzuma customer services and request a free replacement cable.
You can contact us in the following ways:
Email us at returns@satzuma.co.uk
Call the Satzuma Helpline on 08002461097 for UK customers.
Call the Boots Customer Care team 1800 719824 for customers in the ROI.
NO OTHER SATZUMA PRODUCTS ARE AFFECTED BY THIS NOTICE.
Satzuma Disco Bulb
Recall date: December 2023
Satzuma Product name: Satzuma Disco Bulb
Satzuma Product code: 7950667
Due to a safety concerns Satzuma has decided to recall the disco bulb as a precautionary measure.
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
What to do next?
We take the quality and safety of all products extremely seriously. We’re sorry for any inconvenience this may cause and would like to apologise to any customers affected. If you purchased this item from us between 2017- present then please visit https://www.satzuma.com/disco-bulb-recall for a full refund.
You can contact us in the following ways:
Email us at returns@satzuma.co.uk
Call the Satzuma Helpline on 08002461097 for UK customers.
Call the Boots Customer Care team 1800 719824 for customer in the ROI.
NO OTHER SATZUMA PRODUCTS ARE AFFECTED BY THIS NOTICE.
Recall Number: 01007124
Recall Notice Issued: December 2023
Nuby Penguin Nightlight
Recall date: October 2023
Nuby Product name: Nuby Penguin Nightlight
Nuby Product code: 99616
Nuby UK has identified a potential weak point at the bend in the cable head. Over time, damage may occur to the internal wiring and potentially result in a short. While the risk of this occurring is extremely low, customer safety is our number one priority.
What to do next?
Customers who have purchased this item after 1st May 2022 with an L-Shape USB-C cable are asked to contact Nuby customer services and request a free replacement cable. Please email enquiries@nuby-uk.com or call the Nuby Helpline on 0800 334 5844.
Alternatively, please return the product to your nearest Boots store with or without your proof of purchase, where we’ll offer you a full refund.
NO OTHER NUBY PRODUCTS ARE AFFECTED BY THIS NOTICE.
Recall Number 1007081 Recall Notice Issued: October 2023
Britax Romer
Babysafe 5Z car seat
Recall date: July 2023
Britax Römer has decided to conduct a voluntary recall of the Baby-Safe 5Z infant carrier. There is a potential safety issue with a gap that can form between the handle and seat-shell of the Baby-Safe 5Z, usually only on one side. The gap does not impact the performance of the car seat in the vehicle or in a crash, however there is a safety risk when carrying the infant carrier outside of a vehicle. In rare cases there can be an unexpected detachment of the handle causing sudden movements of the shell and/or surprise of the person carrying the Baby-Safe 5Z. This may lead to the infant carrier falling down or colliding with other items and in unfortunate circumstances to an injury of the infant. Britax Römer, July 2023 voluntary product recall: Please either go to www.baby-safe-check.com to ask for a replacement of your product or speak directly with your retailer. If you have a Baby-Safe 5Z infant carrier, please stop using the Baby-Safe 5Z effective immediately, specifi cally outside of the vehicle by carrying the infant carrier using the handle. All Baby-Safe 5Zs will be replaced free-of-charge by a new version of the product, the Baby-Safe 5Z2, which does not have this potential issue.
Sylk
Intimate Lubricant 40g
Recall Number: 01007060
Date: March 2023
Sold in Boots between November 2022 to present
Item code: 80 81 115 / 10260697
Batch codes: BT3579, BT3691, BT3803, BT3915
Due to a potential quality issue with a few bottles in the above batches, Sylk have decided, as a precaution, to recall those batches.
Customers who purchased a bottle from any of the above batches (see number printed in black on the base of the bottle) are asked to return them to a Boots store, at their earliest convenience, for a refund.
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 1800 719824 for ROI. You can also contact recall@sylk.co.uk
Boots Kids
Daily Health Multivitamins Strawberry Flavour - 30 Gummies
Recall date: 22/02/2023
Boots item code 83-69-429 / 10263837
Batch code: 82221103
Best Before date: 17 May 2024
The batch code and the best before date can be found on the reverse of the pack, printed in black at the bottom of the label.
We are recalling Boots Kids Daily Health Multivitamins Strawberry Flavour - 30 Gummies due to it containing SOYA which is not mentioned on the label. This means the product is a possible health risk for anyone with an allergy to SOYA.
What should you do?
If you have bought Boots Kids Daily Health Multivitamins Strawberry Flavour - 30 Gummies as detailed above, and you have an allergy to SOYA do not eat them.
Instead:
• Check if you have bought the affected batch code(s) / best before date(s) of the Boots Kids Daily Health Multivitamins Strawberry Flavour - 30 Gummies
• The gummies will also be Orange in color and not Red.
• You can do this by taking a picture of this notice or writing down the batch code(s) / best before date(s) for reference at home.
• Return the product(s) to the store for a full refund (with or without a receipt).
CooperVision
Hy-Care multipurpose contact lens solution
CooperVision, the manufacturer of Hy-Care Multipurpose Contact Lens Solution, has informed Boots Opticians of a recall of this product from the market.
Please be assured that this is a voluntary recall and there are no known safety incidents – however we are taking precautions to ensure the safety of our customers. As such, we ask you to read the below information carefully.
The following communication has been provided by CooperVision regarding this recall:CooperVision® Hy-Care multipurpose contact lens solutionWe have been advised of a voluntary recall by contact lens solutions manufacturer, CooperVision, of Hy-Care® multipurpose contact lens solution (60ml and 250ml, 360ml bottles).The manufacturer’s quality testing determined that the product may not offer appropriate levels of disinfection in some circumstances against high levels of a particular yeast organism. Although no complaints have been received and there have been no confirmed incidents attributed to inadequate disinfection, this action is being taken as a precautionary measure. A website will soon be available on this page where you will be able to go for information on what to do and how to process a refund for your Hy-Care® multipurpose contact lens solution. We anticipate the recall website will be ready to process refunds during the last week of February and ask that you please check this page again. Thank you for your patience. It is important that you continue to clean and disinfect your soft contact lenses. Please cease use and discard your HyCare® multipurpose solution once you have secured an alternative multipurpose solution. Please retain the bottle in order to obtain your reimbursement through the recall website.
You may have purchased this product in a Boots Opticians or Boots store or received as part of your Contact Lens Reward Plan through the post. We appreciate this product recall may impact on your ability to wear your contact lenses. We are working hard to source alternative options however there may be a delay to when you would normally receive your contact lenses and solutions. We are working to keep these delays to a minimum and apologise for any inconvenience this may cause you. If your delivery has not arrived within 3 weeks of your expected delivery date, please call 0345 603 2020 to receive an update on the anticipated delivery date. Please be assured that you can use the alternative solution we provide in the same way as you would Hy-Care* but please ensure you read the instruction for use leaflet. On this occasion the alternative solution may arrive separately to your lenses.For more information and to visit our FAQs please click here
Babyway
Baby Bath Seat
Recall Number: 01006934
Date: 1st June 2022
Boots item code 59-11-176
Sold in Boots between 2013 to present
Due to this product not meeting our high quality and safety standards we have decided to recall the product as a precaution. Customers who purchased these items between 2013 to present are asked to return them to a Boots store at their earliest convenience for a refund.If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible. We’re sorry for any inconvenience this may cause. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004. Or 1800 719824 for the ROI team
Aguulp for Gut
Recall Number: 01006931
Date: May 2022
It has been brought to our attention that one of the ingredients in Aguulp for Gut is derived from lactose (a sugar that is naturally found in milk). Aguulp for Gut with best before end dates up to or including 03/2024 are being recalled because milk is not declared on the label. This means the products are a possible health risk for anyone with an allergy or intolerance to milk or milk constituents. If you have this product and have a milk allergy or suffer from lactose intolerance, please do not consume the product. Please note that Aguulp for Gut products with best before end dates after 03/2024 are not affected.
See above for the location of the best before end date on the packaging.
Please return the affected product to the store where the product was purchased for a full refund. No receipt is required. We take consumer safety very seriously and sincerely apologise to our loyal customers for this situation and any inconvenience it may have caused.
If you have any concerns or need further advice please contact Aguulp:
· 01332 542500 UK or +44 1332 542500 ROI (charges will apply)
· hello@aguulp.com
· Aguulp, Unit 17, Eagle Park, Alfreton Road, Derby, DE21 4BF
Vichy
LiftActiv Peptide-C Ampoules
Recall Number: 01006932
Date: May 2022
· Boots item code: 87-52-303 LiftActiv Specialist Peptide-C Ampoules 30 x 1.8ml
· Boots item code: 82-52-311 LiftActiv Specialist Peptide-C Ampoules 10 x 1.8ml
· Boots item code: 16-95-304 LiftActiv Specialist Peptide-C Ampoule Sample1.8ml
Vichy is deeply committed to offering products with the highest quality and safety standards. Vichy have observed that, over time and under varying storage conditions, the glass may weaken and therefore the safe opening of the ampoules cannot be guaranteed.
To act in an extremely responsible manner and as a precautionary measure, Vichy have decided to voluntarily recall the product. If you are in possession of the Vichy LiftActiv Peptide-C Ampoules listed above, please discontinue use.
Vichy’s consumer care team will provide information and instructions on product return (free of charge) and reimbursement options. Please contact the Vichy consumer care team on:
· 0800 121 8674 for UK enquiries
· 1800 81 8674 for Republic of Ireland enquiries.
Lines are open Monday – Friday 9am – 5:30pm and Saturday: 9am – 12pm,
Alternatively, please email VichyLiftactiv@loreal.com.
Lumie
Bedbug Child Sleep Aid Light
Sold in Boots between 2017 and 2018
Boots item code: 79 92 181
The supplier of this product (Lumie) has identified an issue with the power adapter. In a small number of cases a failure of a component within the adapter could result in the outer casing being forced apart, creating a risk of electrocution. If this happens it could also become a fire hazard.
We take the quality and safety of all products we sell extremely seriously and would like to apologise to customers affected for any inconvenience this may cause. If you purchased this item from us between 2017 and 2018 the supplier is asking that you contact them, using the link below, for more information and to obtain a replacement power adapter.
https://www.lumie.com/bedbug-safety-announcement
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
Voluntary recall of a selection of Kinder products
We are voluntarily recalling a selection of Kinder products, which have been manufactured in Belgium, as a precautionary measure, in relation to a number of reported cases of salmonella.
· Kinder Surprise 20g
· Kinder Surprise 20g x 3 multipack
· Kinder Surprise 100g
· Kinder Mini eggs 75g
· Kinder Egg Hunt Kit 150g
· Kinder Schokobons
What you should do
If you have bought one of the selected Kinder products as detailed above, do not eat it.
Instead:
· Contact the Ferrero consumer careline on consumers.uk@ferrero.com or consumers.ireland@ferrero.com to obtain a full refund.
· The toys included in these products are not affected
Want more information?
For more information, please contact us on:
UK:
· consumers.uk@ferrero.com
· 0330 053 8943
Ireland:
· consumers.ireland@ferrero.com
· +44 (0)330 053 8943
Fitbit
Ionic Smartwatch
Model Nunber: FB503
Item code: 80-75-557
We have been notified by Fitbit that they have announced a voluntary recall of their Ionic Smartwatches. The model number is FB503 and this can be found on the rear of the watch, as shown in the picture above. These watches were sold between 2017 and 2020.
The battery in the watches can overheat, posing a burn hazard to the wearer. As a result owners of these watches are asked to stop using them and register to receive a full refund.
For more information please see: https:help.fitbit.com/en/ionic.htm
We always aim to provide the best possible products and service to our customers and we’re sorry for any inconvenience this may cause you. If you’ve bought this for someone else please let them know about this as soon as possible.
This recall only involves Fitbit Ionic devices, and does not affect any other Fitbit smartwatches or trackers.
Date: March 2022
Mothercare
Santa Pyjama Sets & Snowman Top
Sold in Boots between 1st September 2021 – 22nd February 2022
Mothercare have identified that there is a chance that the pom pom detail attached to the tops could become detached when a pulling force is applied. This may be a potential choking hazard. Mothercare have therefore decided to recall all sizes on the affected products as a precaution.
Customers who purchased any of these items between 1st September 2021 and 22nd February 2022 are asked to return them to a Boots store at their earliest convenience for a refund.
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004.
Freshers Foods Ltd
Selected Snaffling Pig products
· 4320123 – The Snaffling Pig Pork Crackling Advent Calendar
· 4320131 – The Snaffling Pig Pork Crackling Snaffle
· 4320166 – The Snaffling Pig Pork Crackling Gift Jar
· 4320158 – The Snaffling Pig Pork Crackling Gift Jar
· 4285255 – Craft Beer Glass and Pork Scratch Set
Date of Recall 18 February 2022
All freshers Foods Ltd are recalling a range of products due to the presence of Salmonella, and also taking the precautionary step of recalling other lines due to the risk of Salmonella. This includes all Pork Crackling products with a best before of 23rd July 2022 or earlier. The best before date can be found on the back of pack.
Snaffling Pig Pork Crackling – Best Before 23rd July or earlier
What to do If you have purchased this product, please do not eat it. Instead, return it to the store you purchased it from for a full refund. All Freshers Foods products undergo rigorous quality and food safety inspections as part of our manufacturing process. We apologise to our customers for any inconvenience that this has caused.
Thank you for your understanding.
If you require further information, please contact us on enquiries@openshaws.net or on 07968 542 566
Boots Enhanced
All in One Contact Lens Solution
Item code: 21-54-145
Recall number: 01006850
February 2022
Our supplier’s quality testing has determined that the product may not offer appropriate levels of disinfection in some circumstances against high levels of a particular yeast organism. Although no complaints have been received and there have been no confirmed incidents attributed to inadequate disinfection, we are taking this action as a precautionary measure.
As the safety and wellbeing of our customers is very important to us we’re asking you to stop using the product and return it to your nearest Boots store for a refund.
We always aim to provide the best possible products and service to our customers and we’re sorry for any inconvenience this may cause you.
If you do have any concerns or need any further advice then please speak to someone at your local Boots store, or call the Boots Customer Care team on 0800 915 0004.
RED 2M LED Light Strip
Item Code 47 24 831
The supplier of this product (The Source) has identified an issue which means that it no longer complies with current safety regulations. They have found that the product presents a risk to young children, as the battery cover can be removed with one action, allowing easy access to the battery and if swallowed there is a high risk of burns to internal organs.
We take the quality and safety of all products we sell extremely seriously and would like to apologise to customers affected for any inconvenience this may cause. If you have purchased this item we are asking that you return it to your nearest Boots store for a full refund.
If you do have any concerns or need any further advice with this product then please contact the supplier on 0800 7838872, or email them at customers@thesourcewholesale.co.uk
Nuby
Incredible Gulp & Super Quench Cups
Boots Code: 8183791
Variants: Unicorn, Dinosaur & Fox
Batch Codes: WF10V
Product Name: SUPER QUENCH
Boots code: 8523630
Variants: Unicorn & Shark
Batch Codes: WG17V
Nuby have identified that there is a small chance that the silicone straw and spout in the lid of the cup may be damaged. If the straw or spout is damaged, then the mouth part of the spout could become detached when a pulling force is applied. This part may be a potential choking hazard. We have therefore decided to recall the affected batches. The batch code can be found on the packaging at the top right of the barcode.
Customers who have purchased these items displaying the batch codes above, between 1st November 2021 and 14th January 2022. are asked to go to Nuby UK website https://nuby-uk.com/nuby-product-recall-i67 and follow recall prompts. All other batch codes are unaffected.
If you have any concerns or questions about this recall, you can contact the Nuby Helpline on 0800 334 5844 or enquiries@nuby-uk.com. Nuby UK sincerely apologise for the inconvenience this may cause.
NO OTHER NUBY CUPS OR BEAKERS ARE AFFECTED BY THIS RECALL.
Boots
Contact Lens Solutions (Various)
· 49-29-713 – Boots All In One Solution 240ml
· 49-29-691 – Boots All In One Solution 360ml
· 49-29-705 – Boots All In One Solution 2x360ml
· 19-46-242 – Boots Advanced Conditioning Solution 120ml
· 66-21-759 – Boots Advanced Cleaning Solution 1 month 30ml
· 61-09-241 – Boots Enhanced Contact Lens Solution 360ml
· 66-21-767 – Boots Advanced Cleaning & Conditioning Solutions 3 month
· 49-29-675 – Boots Contact Lens Solution 240ml
· 64-32-433 – Boots All in One Solution Travel Pack 60ml
Expiry Dates May 2021 – Feb 2024
Recall Number: 01006704
Date: June 2021
As a precautionary measure, our supplier has chosen to voluntarily recall batches of product because they cannot confirm their bottle supplier’s conformance to its sterilisation process compliance requirements. There is a low risk of infection with these products.
If you have purchased any of the above items and they carry an expiry date range between May 2021 – February 2024, we’re asking that you return it to your nearest Boots store for a full refund.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004. Minicom users can call 0800 915 0740.
Bausch + Lomb
Contact Lens Solutions (Various)
· 77-07-258 Biotrue Multi purpose solution 300 ml
· 81-17-691 - Biotrue Multi purpose solution 60 ml
· 22-38-608 - ReNu MPS multi-purpose solution sensitive eyes 240ml
· 81-17-705 - ReNu multi-purpose solution - Flight Pack 60ml
· 58-90-217 - Bausch & Lomb Boston Special Flight Pack
· 22-59-591 - Bausch & Lomb Boston Simplus 120ml
· 15-98-759 - Boston advance cleaner 30 ml
· 16-00-389 - Boston advance conditioning solution 120ml
· 22-65-508 - Boston advance cleaner conditioning solution multi pack
· 36-97-347 - Bausch & Lomb Sensitive Eyes saline plus 500ml
· 56-81-014 - Renu multi plus lens solution 240ml
· 18-81-485 - Biotrue Contact Lens Solution 300ml
· 59-66-604 - Biotrue flight pack 60ml 2s
Recall Number: 01006704
Date: June 2021
As a precautionary measure Bausch + Lomb has chosen to voluntarily recall batches of product because they cannot confirm their bottle supplier’s conformance to its sterilisation process compliance requirements. There is a low risk of infection with these products.
If you have purchased any of the above items and they carry an expiry date range of between May 2021 – February 2024, we’re asking that you return it to your nearest Boots store for a full refund.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call Bausch Lomb via email BLRecall@Sedgwick.com, phone: 0800 949 6309 for further information. For customers in ROI please call +44 20 8089 3775.
Aptamil
Multigrain & Fruit Bircher Muesli 10+ Months (275g)
Item code: 39-88-759
Best Before Date: 16.01.2022
Item code: 39-88-740
Best Before Date: 16.01.2021 - 28.12.2021
Best Before Date (BDD) can be found on the back of the pack below the barcode.
The product is being recalled as a precaution because some packs have been found to contain some pieces of apple stalk.
Apple is one of the ingredients in this product. We are sorry this has happened and would like to apologise for any inconvenience.
If you have bought these products, parents with any of these packs should not feed them to their baby and instead return them to or contact the shop where they bought them for a refund, with or without a receipt.
If you have questions, parents can contact Aptamil on 0800 996 1000 or at www.aptaclub.co.uk.contact-aptaclub.
SMA
Wysoy Infant Formula 800g
Batches to Recall
· 025157651Z - best before date 7th September 2022
· 025057652Z - best before date 6th September 2022
· 025057651Z - best before date 6th September 2022
· 024957651Z - best before date 5th September 2022
· 015757651Z - best before date 5th June 2022
· 000957651Z - best before date 8th January 2022
· 928957651Z - best before date 15th October 2021
· 923357661Z - best before date 20th August 2021
The safety and quality of our products are our top priorities and we never compromise on the health of our consumers. Nestlé UK and Ireland has decided, as a precautionary measure, to voluntarily recall all cans of SMA Wysoy with the above batch details as some cans have been found to contain pieces of blue plastic used to make the scoops.
Parents who feed their baby SMA Wysoy should look on the base of any cans at the best before dates or batch codes to see if they are from an affected batch.
If you have a can from one of the affected batches, please do not feed your baby with it.
Please contact the SMA Careline on 0800 0 818180 from the UK. They will arrange a full refund and be able to answer any questions you might have.
No other SMA Nutrition products are affected by this voluntary recall
The safety and quality of our products are non-negotiable priorities for our company. We sincerely apologise to our consumers for the distress and inconvenience caused by this voluntary recall.
Ecover Zero
Non-bio Laundry Liquid 1.5L
Product number: 84 36 118
Ecover is recalling bottles of Ecover Zero Non Bio Laundry Liquid 1.5 litres with two specific batch codes due to a safety concern.
This product was sold through UK retail outlets from November 2020.
The affected bottles contain potassium hydroxide at hazardous levels that can cause the bottle to leak.
Contact with the liquid could result in harm to skin and eyes, including causing skin burns or eye damage.
Stop using immediately. Do not open or use the product. Handle any leaking bottles with gloved hands.
Go to www.ecoverukrecall.com to check whether you have an affected bottle and to organise careful collection and a refund.
Or call 00800 0000 2655 (free for landlines, but mobile phone rates may apply). Please do not attempt to contact Ecover via the telephone number found on the product bottle. We are experiencing technical difficulties with that number.
Ecover is taking urgent action to resolve this issue for our consumers and customers. Ecover apologises for any inconvenience it may cause.
Jack Wills
Mug & Socks Gift Set
Mens
Item code: 8085447
Ladies
Item code: 8085560
Affected Gift Sets Were Sold Between September 2018 and February 2019 and features the “Superior Quality” Jack Wills design print as per images.
We have been informed by Jack Wills of a potential safety issue with the ceramic mugs in these sets. In some instances, the base of the mug is cracking and separating when boiling water is applied, so, as a precautionary measure, these products are being recalled.
The safety and well-being of our customers is very important to us so we’re asking that you stop using the mug and return it to your nearest Boots store at your earliest convenience for a full refund.
If you’ve bought this product for someone else it’s important that you let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004. Minicom users can call 0800 915 0740.
Lynx
Black with Exclusive Floating / Shower Speaker Gift Set
Barcode: 8710522349168
A small number of Lynx Black with Exclusive Floating Shower / Speaker have a defect which means the cable may overheat when charging the speaker.
The safety of the people that buy and use our products is always a priority at Unilever, so as a precaution, we are recalling this product whilst we continue to conduct an on-going and thorough investigation with the supplier. In the meantime, please do not use either the charging cable or the speaker.
The toiletries contained within these gift packs are not affected and are safe to use.
If you have the item listed above, or if you require any further assistance or information, please contact our Consumer Careline. If you have given it as a gift, please make the recipient aware of the issue and ask them to contact the Consumer Careline. Your statutory rights are not affected.
CARELINE FREEPHONE NUMBER:
0800 146252 (UK & Northern Ireland) or 1800 946272 (ROI)
We would like to thank everyone in advance for their co-operation and understanding. We apologise for any inconvenience caused.
Boots
Baby Airflow Soother, 0-6 months & 6+ months
Recall Number: 01005978
Recall notice issued: October 2017
Item codes:
0-6 months: 62-69-044
6+ months: 62-69-052
As part of our on-going quality monitoring programme we’ve identified a potential safety issue with the above products. The comfort and wellbeing of our customers is very important to us so we’re asking you to stop using the soothers immediately.
If you’ve bought this product for someone else, please let them know about this as soon as possible. No other soothers in this line are affected.
Please return it to your nearest Boots store where you’ll receive an exchange, alternative product or a refund.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care team on 0800 915 0004. Minicom users can call 0800 915 0740
Boots
Derma Care Hydrocortisone 1% Ointment 15g
Item code: 45-89-327
Batch with code: 1DD
Bar Code: 5000167082401
Testing of retained samples have shown that the above product was found to contain Pseudomonas aeruginosa, which is a bacteria. On-going investigations on marketed samples are underway. However, Boots take matters of this nature extremely seriously and have decided to recall the affected batch.
The affected batch is 1DD (expiry date 08/2023) which has been sold between 20th August 2020 and 23rd September 2020. The batch number and expiry date can be found on the box and on the crimp of the tube.
If you have tube(s) from batch 1DD, we ask that you stop using it and return the product to any Boots Store where you’ll receive a refund (or alternative product if appropriate). Both opened and unopened tube(s) from batch 1DD should be returned, you don’t need your receipt.
If you know someone who has used Boots Derma Care Hydrocortisone Ointment 1% in August or September, please make them aware of this notice.
If anyone who has used this batch of ointment has any medical concerns or needs further advice, please consult your doctor. The doctor can find full details of the recall on the MHRA website.
If you have any queries, please contact us on 0345 0708090.
