A complaint is a claim that a school has not implemented federal or state special education rules, or has failed to comply with an order issued by an independent hearing officer.

A due process hearing may be requested by a parent, school, or IDOE concerning the identification or eligibility of a student for special education services.

Mediation is a voluntary process in which the parent and public or charter school attempt, with the assistance of trained impartial mediator, to resolve a dispute.