Community Reablement and Hospital Discharge (Home First) Care Services (customers survey)

Older male sitting on a sofa holding a cane.

Community reablement and hospital discharge (Home First) care services

Community reablement and hospital discharge (Home First) care services are designed to help support residents following a change in ability, most likely due to a medical condition or episode. They are essential to prevent people requiring longer term support, enabling people to retain/regain independence and remain at home. They can provide support on discharge from hospital or when difficulties are experienced at home in the community.

Community reablement and hospital discharge (Home First) care services can help adults with physical disabilities or illness with:

getting around the home or recovering their ability to do so
daily activities, such as washing, using the toilet, getting on and off furniture (bed and chair), and managing in the kitchen
providing support after a discharge from hospital
increasing independence and safety.

We want to improve our services. To do this we have created surveys to find out about your experiences if you have used or had involvement with these services and also if you have not as well as your views about how we can best provide them in the future.

The surveys are being conducted by West Sussex County Council. It should take around 10 minutes to answer the questions.

We would like to hear from as many people as possible, but the surveys are voluntary. You do not have to answer the questions if you would prefer not to. It will not affect the services you receive if you do not participate.

The surveys close on Thursday 2 May 2024.

What we will do with the results of the surveys

What you tell us will help us to understand how well the community reablement and hospital discharge care services are performing and whether any improvements are needed for the future. The results will be used to inform the award of a new contract for delivering the services in 2025.

Accessibility and alternate formats

If you require any of this information in an alternative format, then please contact us via email at ACDCESContractManagement@westsussex.gov.uk or by telephone on 0330 222 8140 or 0330 222 5169 and we will do our best to assist you. If you are deaf or hard of hearing and have an NGT texting app installed on your computer, laptop or smartphone, you can contact us on 18001 01243 642121.

Please note, you can use the Google Translate function to access this project in a range of different languages. The Google Translate widget can be found at the top left-hand side of the project page, where it sits just above the black West Sussex County Council ribbon.

For more information about the accessibility of this website, please see our Accessibility Statement (opens in new window).

Survey web browser compatibility

Please use one of the browsers below when completing the survey to ensure it looks and works as it should:

· Chrome version 86 and above

· Firefox version 78 and above

· Microsoft Edge version 86 and above

· Safari version 14 and above